Every day I make decisions as part of my regular life. From the article by Eddy S. Ng & Ronald J. Burke, I understand that I make three types of decisions every day. They may be based on personal values, collective issues, or leadership reasons. As a business student aiming to make ethical decisions, I can make leadership decisions. If...
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As companies continue to expand across borders and the global marketplace becomes increasingly more accessible for small and large businesses alike there are ever more opportunities to work internationally (SOURCE). International and ethnically diverse teams are becoming more common, meaning businesses can benefit from an increasingly diverse knowledge base and new, insightful approaches to business challenges. Along with the benefits...
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Propaganda use in media is far from a new phenomenon in our society. Throughout this course, we’ve reencountered the subject of media platforms used throughout history as a tool to propagate the population. This rooted propagandists’ ideologies into society and gains a following. This led to the success of infamous propagandists such as Hitler, Stalin, and Mussolini. This use of...
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Business ethics is “the study of what constitutes right or wrong, good or bad human conduct in a business environment” (MacIntosh and O’Gorman, 2015, Pg 164). Our chosen company, Samsung, is a multinational company which means it’s essential that it has good business ethics, to avoid scandal or public outrage. Samsung strives to “recognize and analyze differences in laws, regulations,...
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Oikos involves an ancient Greek household, family, or house that formed the basic unit of society in Greek city-states. Therefore, in the family setting, it meant the line of descent from the father to the son through inheritance from generation to generation (Fitzgerald 2007). In a political context, as used by Aristotle, Oikos involve people living in a particular house...
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Customer service has become so essential to consider, whether locally or worldwide, particularly in the banking sector. With more financial services and products being provided by banks, these disparate systems must be integrated into a coordinated, effective infrastructure while offering customer support and comfort of the greatest possible level without exposing customers to issues relating to the integrated inner structures....
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Within this essay, I will discuss Stress and Stress Management Techniques. Stress is a force that tends to strain or deform mental emotion or physical tension. Stress can be an unwanted feeling with deep emotions and physiological arousal which can be experienced in certain situations. When we look at different definitions of stress it can be seen in many ways...
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Introduction Stress is an omnipresent phenomenon in contemporary society, affecting individuals across all walks of life. The increasing pace of life, coupled with the demands of work and personal responsibilities, has contributed to elevated stress levels, making stress management an essential skill for maintaining mental and physical health. According to the American Psychological Association (APA), chronic stress is linked to...
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Introduction Google was born out of pure interest in the linkage structures of the World Wide Web that Larry Page and Sergey Brin shared. They managed to develop an algorithm that did page ranking and used backlink data so that it could be possible to regulate the importance of any web page out there. In 2001, “Google” got its patent;...
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The internet has altered the way people live today some may believe it has opened their minds intellectually, but others like Nicholas Carr strongly infer the internet negatively affects the human brain by changing the way people learn or read. Nicholas Carr's article “Is Google Making Us Stupid” effectively informs the readers about the negative impacts and dangers technology has...
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The target population in this stress management and prevention program will be parents who have children with disability. Notably, when children are undergoing a difficult time or facing a challenging problem, their prospective parents become more stressed. However, the parents of children with disability endure a level of stress that is overwhelming. What makes these parents feel overwhelmed and worried...
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Introduction Customer service is a pivotal element of modern business operations, serving as a key differentiator in competitive markets. It encompasses a range of activities designed to enhance customer satisfaction by meeting or exceeding customer expectations. Evaluating customer service performance is crucial for businesses aiming to improve service delivery and maintain customer loyalty. This essay explores the methodologies and importance...
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Abstract: Yoga is an increasingly popular therapy, used to maintain wellness and assist with the management of a range of health complaints. Stress affects individuals of all age groups, and people of all sectors and occupations, including doctors. Though many modalities of treatments are available for reducing stress, people are trying to find an alternative to relieve stress without medications....
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1. Introduction Airbnb is the world's largest lodging-sharing service platform, which started in August 2008. Airbnb, which pays the owner for the rent of the room and brokers it, is a system that takes away the commission. Officially, the person who lent the room at Airbnb is called the host and the person who enters is called the guest. The...
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Customer service is the most important aspect of operations in Zappos. Moreover, the video showed us how critical the service quality is to Zappos' customers. Employees are always motivated to answer customer calls and keep them happy all the time. That is because the company brings up the best out of its employees by providing them with the optimal training...
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Dear new student, Your first year of college can be frightening, nerve-wracking, and downright scary, but that’s what I’m here for, to help give you a few tools and tricks to survive college. College can be the most amazing time of your life if you develop good study habits, stress management, and time management. These few skills can help make...
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Introduction To seize more market share, personalized customer service has become popular in all industries. Personalized customer service makes the voice of customers heard by inviting them to come up with novel ideas, which would be materialized by service providers. This practice can make customers better served for their specific needs, abilities, and expectations. Different from the traditional model in...
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The importance of the three different managerial skills changes for different positions in the organization. Andrew Gregory has used all of these skills to ultimately encourage innovation, customer service, and sustainability throughout the McDonald's Australia franchise (Robbins et al. 2016). Andrew Gregory encourages an innovative workplace by implementing his knowledge of human skills. The ideal representation of effective human skill...
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Opportunities: Different and new opportunities for the restaurant can be they can open a different business or restaurant with a different name, they can have a different specialty which makes it different from other restaurants as the cheesecake factory specialty is cheesecake. One more opportunity can be a good competitive position. The opportunity for the cheesecake factory is the prices....
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Measuring the effectiveness of a marketing strategy is one of the most difficult tasks that firms face. While it is easier to classify such evaluation on the financial outcomes of a marketing campaign, many firms forget the impact of their activities on their customers or return on experience (Aves, 2018). Customer service is one aspect of marketing whose effect must...
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Working in healthcare has always been my passion. When I was younger, I always wanted to be a nurse. I then had 4 wonderful children which changed my path slightly, however, I was able to go back to school. I became a Medical Assistant first, and then I completed billing and coding, and now I work at a Pharmacy which...
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Investigating Customer Service Learning Aim A: Examine how good customer service leads to a company's growth. Learning Aim B: Investigate the approaches used in the corporate world to enhance customer service. What are the benefits of providing outstanding customer service? It is important to supply excellent customer service because your customers are the backbone of your business and if you...
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Introduction In the highly competitive fast food industry, establishing a clear and compelling mission statement is crucial for a company's success. Burger King, one of the world's largest fast food chains, has developed a mission statement that guides its operations and shapes its brand identity. This essay will provide an informative analysis of Burger King's mission statement, examining its key...
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Introduction Car commercials are ubiquitous in today's media landscape, bombarding viewers with enticing visuals, captivating narratives, and persuasive messaging. These advertisements play a significant role in shaping consumer perceptions and influencing purchasing decisions. In this critical essay, we will deconstruct a car commercial, examining its underlying messages, techniques, and the broader implications for society. Target Audience and Ideology Car commercials...
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Introduction As I reflect on my experiences in the Future Farmers of America (FFA) organization, I am filled with a sense of purpose and excitement. The FFA has provided me with countless opportunities for personal growth, leadership development, and a deep appreciation for agriculture. In this narrative essay, I will share my journey and explain why I am passionate about...
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Wherever you go, whatever you do, there will always be an occurrence worthy to be shared. Due to the advancement of technology, information spreads so fast, but is that information that you have received actually happened? Is that information accurate? Does it come from reliable sources? These are some questions that we should consider asking ourselves before we believe in...
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Introduction McDonald's, as one of the world's leading fast-food chains, has long been a focal point in discussions about minimum wage policies and their implications on the workforce. The debate surrounding minimum wage increases is multifaceted, encompassing economic, social, and ethical dimensions. McDonald's, with its vast global presence and substantial workforce, often finds itself at the center of these discussions....
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This research is motivated by the development of technology in the banking world which simplifies banking transactions, namely the digital marketing of Bank Tabungan Pensiunan Negara. Digital Marketing is products or services advertised via the Internet. Internet marketing can be technically creative, both design, development, advertising, and selling through the Internet. The analytical method used is path analysis with quantitative...
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This paper discusses the various elements of customer loyalty. Past researchers have concluded that with the right set of value elements and investigating what customers truly need, companies retain customers effectively thus ensuring greater customer loyalty. It has been concluded by various researchers that cognitive, affective, conative along motivation contribute immensely to customer loyalty. The terms customer and consumer have...
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The formation of personal value is subtle. It is related to the environment where he/she grows. It is also related to what he/she learned from the people she stayed with since he/she was a child. Moreover, what he/she learned from the book, video, and the experience. A good reputation is important for a company. A good reputation is a unique...
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